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asmrvideo.cc

Refund Policy

Last updated: 7/16/2025

📋 Quick Summary

All credit purchases are final and non-refundable once delivered. Subscription cancellations are effective at the end of the current billing period. Refunds are only available for technical failures or billing errors.

1. Credit Pack Refunds

🚫 No Refunds Policy

All credit purchases are final and non-refundable. Credits are digital products that are delivered instantly upon purchase and cannot be returned.

✅ Exception Cases (Rare)

  • Platform Technical Failures: Credits lost due to verified system failures
  • Billing System Errors: Incorrect charges or duplicate payments due to payment processor issues
  • Account Access Issues: Unable to access purchased credits due to verified platform bugs

❌ Not Eligible for Refund

  • Unused Credits: Credits that have not been used (still non-refundable)
  • Used Credits: Credits already consumed for video generation
  • Generated Content: Successfully created videos (regardless of satisfaction)
  • User Error: Mistakes in prompts or uploaded images
  • Content Policy Violations: Credits used for content that violates our policies
  • Change of Mind: Deciding not to use purchased credits

2. Subscription Refunds

Monthly Subscriptions

  • Cancellation: Can be cancelled at any time through your account dashboard
  • Effective Date: Cancellation takes effect at the end of current billing period
  • Remaining Credits: Unused subscription credits expire at period end
  • No Partial Refunds: No refunds for partial month usage

Pro-rated Refunds

Pro-rated refunds may be considered only in exceptional circumstances:

  • Extended platform downtime (>48 hours) preventing service access
  • Major system failures completely preventing video generation
  • Payment processor errors resulting in incorrect subscription charges

Note: Subscription credits are non-refundable regardless of usage.

3. Refund Process

How to Request a Refund

  1. Email us at support@asmrvideo.cc
  2. Include "Refund Request" in the subject line
  3. Provide your account email and order details
  4. Explain the reason for your refund request
  5. Include any relevant screenshots or error messages

Processing Timeline

  • Response Time: Within 3 business days
  • Review Period: 5-7 business days for complex cases
  • Refund Processing: 5-10 business days after approval
  • Payment Method: Refunded to original payment method

4. Digital Product Policy

Important Notice: As a digital service provider, our products are delivered instantly upon purchase. Once credits are used or content is generated, the digital product has been consumed and cannot be returned.

This policy aligns with digital marketplace standards:

  • Instant delivery of digital credits
  • Immediate access to generation capabilities
  • Non-returnable nature of consumed digital services
  • Clear usage tracking and transparency

5. Dispute Resolution

If you're not satisfied with our refund decision, you can:

  • Appeal Process: Request a review by our senior support team
  • Payment Processor: Contact Creem.io directly for payment disputes
  • Chargeback Rights: Contact your bank or credit card company

Chargeback Notice: Initiating a chargeback without first contacting our support team may result in account suspension and loss of access to purchased credits.

6. Contact Information

For refund requests or questions about this policy, contact us at:

Email: support@asmrvideo.cc

Subject Line: "Refund Request" or "Refund Policy Inquiry"

Response Time: Within 3 business days

Business Hours: Monday-Friday, 9 AM - 6 PM EST

7. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting. Continued use of our service after policy changes constitutes acceptance of the updated terms.

This policy was last updated on 7/16/2025 and is effective immediately.